EXCHANGE POLICY

ONLINE EXCHANGES PURCHASE POLICY

Exclusively for online exchanges, a 1st time exchange of orders that were not initially subject to a delivery fee, will be free of charge. 

A 2nd time exchange on same order will be subject to an LBP18,000 delivery charge. Online exchange requests on the same order is accepted for up to 2 times only. 

We will gladly exchange items that have the original tags attached and that are in the original purchase condition

  • For Full-price/Sale/Promotion Merchandise: Exchange within 14 days of purchase date.
  • Underwear, Swimwear and bikini bottoms items are not exchangeable.
  • All shoes should be tried on a carpeted surface before wear.
  • Items returned are not exchangeable with Gift Cards.
  • Exchanges are subject to stock availability.
  • Items purchased online cannot be exchanged in stores.
  • Gift purchases can only be exchanged and cannot be refunded.